Servicenow contextual search not working. This doesn't display on the record producer.

Servicenow contextual search not working Then I navigate to the record producer in the portal and type a search string into the respective search variable. Here's the steps I've completed from the documentation. The user can also view related Mar 24, 2023 · Hi All, When creating a case on our csm portal external users (snc_external) can see the titles of articles in the contextual search but when clicking on the article to read it, they are presented with a blank page. Contextual search is a search technology that focuses on the context of the query as well as the intent of the user in order to fetch the most relevant set of results. One Item is called "Word for Starters" - One Article is called "Word Knowledge" I am using the "typeahead search" and the "search page Dec 28, 2017 · It has few fields including Short Description,Description & Contextual Search macro. I have never done this before, so if someone could tell me what else I need to do, that would be very helpful. To reproduce: 1. The contextual search is returning results but they do not appear to be filtering down as expected. If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful. Contextual search is used to search the results based on the user input. Please refer to @Mark Roethof articles . Aug 16, 2023 · Hello Community, Before submitting a ticket to ServiceNow via HI, I wanted to ask here. Feb 5, 2021 · When I specify a Search Context that has > 1 Resource Configurations in a Contextual Search utility, only knowledge records are returned. We would like to show you a description here but the site won’t allow us. A user, creating an Incident via the Service Portal, can see related catalog items that the user can order. Feb 15, 2024 · Hello Team, The search doesn't return any results. The issue shows when trying to search. This doesn't display on the record producer. If you are new to virtual agent . Example use cases for Incident: An agent, working on an Incident record, can use contextual search to find and attach knowledge articles, order a catalog item on behalf of the caller, or search for an article and link it to a related incident or problem. Understanding Contextual Search in ServiceNow Contextual Search in ServiceNow refers to the feature that allows users to search for records in a database contextually. Can someone help me on it. One Item is called "Word for Starters" - One Article is called "Word Knowledge" I am using the "typeahead search" and the "search page Sep 26, 2019 · Hi community, i`ve created a serviceportal for some bookable trainings like "Word for Starters". Open the "knowledge" record and check if the condition in the related list "Search Resource Dec 31, 2024 · The delivered contextual search topic block works with just catalog items as long as the search context sys id is a Catalog Only context. Contextual Search: AI Search and Contextual Search generally work in parallel. You have to go into the newly created variable and set the Widget to 'Contextual Search - Inline Results', otherwise it will not work on the portal. Jun 22, 2022 · Hello, I've been trying to implement a filtered contextual search into my virtual agent responses. Clone a Contextual Search Widget and use it in a Service portal record producer won't work properly. One of our clients is experiencing a problem in their production instance. This problem doesn't exist for admins so I assume it is a permissions issue of some While developing a custom Topic to implement a contextual search, we are unable to call an OOB (out of box) Script Include, 'ItsmVaHelper' ( sys_id = ecbf30be0b33230094396c2367673a1c ). Jan 18, 2022 · I Created the below contextual search under Fallback topic but it's not working . Create a new Search Context and choose 'Catalog only' for the searcher. cxs_rp_search - Macro used Contextual Search - Inline Results - Widget used Even though knowledge articles available with name 'test' in instance but still search results are not appearing. Otherwise, consider logging a Now Support case. Contextual Search is a feature of ServiceNow Virtual Agent. com Feb 9, 2022 · A new variable 'Contextual Search Results' is added to the Record Producer. It doesn't apply on the reference field. . Configure Contextual Search utility in VA Topic to use it and test with a If the user wants user-specific or user-controlled contextual search results, they can achieve it via scripted filter configurations. the search box is on the service portal showing only KB articles, the widget is "typehead search" thank you guys! Dec 31, 2024 · The delivered contextual search topic block works with just catalog items as long as the search context sys id is a Catalog Only context. Log into instance 2. Set fallback search context id to sys_id o Dec 9, 2024 · Hi @DevtoSME you need to perform 2 steps. Is there a field I need to define? When the 'Attach' button is clicked from the Contextual Search result, instead of embedding the knowledge article URL, just the following text is added (this is just an example): Knowledge article KB0010006: Mar 13, 2025 · Hi , Try the following - Go to Contextual Search -> Search Contexts(cxs_context_config) -> Select Incident Deflection In the related Lists - Under Table Configurations, Select - 'Incident[incident] In that record, check the field 'Enable source selector' Let me know if this worked for you. Create a new entry in Contextual Search > Record Producer Configuration and you can define which field in your record producer should return the contextual search results. Aug 23, 2022 · I should be able to add this option so ITIL users can search knowledge articles as the caller, to filter out results from knowledge bases the caller doesn't have access to. Without clicking on Inc Mar 24, 2023 · I've written new KB articles but they are not showing up in the Service portal search. The global search field doesn't produce any results unless there's an exact task number match. Also by default what value does it take for the search to work. Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. Additionally, Incident-related search results are not appearing in the contextual search output. But it is not giving expected knowledge articles, whereas it is giving results from catalog item. User can follow the below steps to configure a scripted filter configuration: Aug 8, 2024 · @Ketan Pandey Contextual search displays related results within a form or record producer based on the text you enter in a field. Open it and go to the related list "Resource configuration". I can manually browse to them through category views but search is not working. 1. It's jumping to the NLU intent search instead of contextual search for example : when I typed Email It gives me below content instead of giving me KB articles or catalog Items related with it. Clone cxs-inline-results-widget to new widget (Ex: cxs-inline-results-widget-test) Aug 6, 2024 · AI Search vs. I try to search the Catalog items through search bar it's not working as expected. - In th May 4, 2022 · I was checking contextual search but I didn't have success on establish a condition. Knowledge results should be displayed only for Short description. Mar 19, 2025 · It could be a cache issue, or you might need to add more metadata to the catalog item. Below is the link https://community. In this example, the catalog search resource was configured to only display search results from a specific service catalog. " This action benefits both the community and me. This article shows you the steps to resolve this. You may want to double-check your search context and searcher for any other conditions. Mar 8, 2023 · I added a macro field on record producer and configured as follows. There are some catalog item for booking and some knowledge articles. So you can go to Contextual Search > Search Contexts and locate the record "case knowledge base search". However, everything works as expected in our produ Feb 24, 2023 · I want to set up my Virtual Agent using the flow she is describing and I am fairly new at working in this platform. So I've noticed a few things. It is a search technology that uses natural language processing, intent determination, and semantic understanding to return more precise and relevant search results. Nov 20, 2024 · The delivered contextual search topic block works with just catalog items as long as the search context sys id is a Catalog Only context. Contextual Search, on the other hand, provides relevant results based on the user's context, such as location or role. Create a variable of type custom and select widget Contextual Search - Inline Results under type specifications. I am working with an OOB Virtual Agent, I've enabled AI Search within it but it appears that it is not passing the search value or some other error causing no result. - In th Dec 12, 2023 · It points to a search variable when I add my record producer on the record producer configuration form, but the contextual search does not appear when I preview the record producer. We want to be able to have the user ask a question and have the bot return some options from a specific knowledge base and provide the option to request a live agent if there are no search results. Contextual search does not appear in Service Portal record producers until you add the correct variable and widget. Sep 26, 2019 · Hi community, i`ve created a serviceportal for some bookable trainings like "Word for Starters". Configurations can be applied to define conditions for each search context. There will be a topic block of Contextual search in virtual agent add the topic block and just try it. Sep 19, 2023 · Knowledge search results are based on configuration in the topic block of Search - either Contextual Search or AI Search. In this scenario the typeahead search widget does not populate the related records as a drop down when a keyword is typed out. Kindly help me in solving this Apr 29, 2025 · Hi Community, After our recent ServiceNow upgrade, we noticed that Contextual Search has stopped working on the Service Portal in our non-prod instance. As a possibility, the contextual search is filtering the records that you see. I want only knowledge articles based on my text. The same feature it is working fine in Incident form & not in the record producer. Feb 17, 2025 · Contextual search in the incident form does not show knowledge articles when searched based on the Short Description but displays results when searched with the knowledge article number. I believe the delivered topic block is a generic demo data contextual id (which may not exist in your subprod instance). Contextual search is showing results only when I type value in Description & not for Short Description. Things I've done: Verified article is published, has a category, has a future valid date, and is viewable by all users Manually pu Contextual search does not appear in Service Portal record producers until you add the correct variable and widget. Learn how to enable Contextual Search on Service Portal Record Producers by creating a Macro variable and configuring the Widget field in the variable form. servicenow. Aug 21, 2023 · Table Configurations: Resource configurations: Condition : Afetr creating search context, I have added sys id of search context in duplicated virtual agent topic. Oct 17, 2022 · Contextual Search in Record Producer - Create Incident is not working in Service Portal. Oct 19, 2022 · Hi Rylie, Those results are part of the contextual search. AI Search uses machine learning and AI to deliver search results based on user intent and context. Thanks, Sudhan. Mar 10, 2021 · Hi Hannes, Virtual Agent Topics can be created without using the Contextual Search also. gt4lt p0v 4dj cqsp yi8 k8hzv2 jxdqm16 rl dga 95

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