Sb6141 comcast eol. I also have the SB6141.

Sb6141 comcast eol. Jan 14, 2016 · We’ve been hearing a number of reports that Comcast has moved our pick, the Motorola Surfboard SB6141, to end-of-life status. 1 being rolled out in Pittsburgh in the next 3-5 years for me to consider the SB8200 over the SB6190? Current modem: SB6141 Current plan: Blast 200/10 I am yet another user of the SB6141 modem that has been experiencing connection issues. Obviously the SB6183 is a bit more future proof. I’m pretty sure the SB6141 has reached End of Life status. The only EOL (End of Life) SB6141's are the ones that comcast rents out. Did Xfinity roll-out a firmware push recently that is purposely slowing down the SB6141? TL;DR: Is there enough of a chance of DOCSIS 3. Your MB8600 won't be dropped before that. So, I received the below email from Comcast telling me I need to replace my 'modem', which is currently a Surfboard SB6141, which works just fine. We would like to show you a description here but the site won’t allow us. 0 Cable Modem, approved for Cox, Spectrum, Xfinity & more : ElectronicsProduct Description Building upon the success of the SB6121, ARRIS SURFboard SB6141 enhances your personal media experience, at lightning-fast broadband speed. They are looking at the rental EOL list, not retail. I've had intermittent modem resets and T3 timeouts on my modem, a Motorola SB6141, and I saw that the upstream signal levels were constantly close to 58dB, hovering around 53 to 54dB on all channels. I bought this modem years ago since it supported DOCSIS 3. While it is true that The Comcast is no longer continuing to lease these modems, retail (customer owned) versions of these modems are still approved and supported for the most HSI projects. My internet has been going out randomly for the past few weeks. Download now and master your cable modem! A email went out today to all customer service to confirm that the CUSTOMER OWNED versions of the SB6121 AND SB6141 are still able to be used and are not end of life. It Retail SB6141 is not EOL and valid for up to Blast 200Mbps service. My service went out some time midmorning… Dec 20, 2022 · SB6141 is DOCSIS 3. While it is old, and has not been supported for a few years, it is working just fine. Enjoy entertainment your way with great deals on Xfinity by Comcast. Service has been intermittent so we called Comcast and they said it is because the Surfboard SB6141 that we own is End of Life and we need to rent a modem from them to fix the issue. But, the SB6141 has reached EOL, so I decided to troubleshoot it. My modem is apparently EOL ARRIS SURFboard SB6141 I'll keep this short and sweet. Look up sb6141 and you'll see lots of people complaining about packet loss. 0 modems anymore. If they are, what other quality modems <$100 do you recommend? Archived post. I decided to get a SB6183 and when the 3. It is no longer compatible with 1 gig or higher. Is it EOL and will it stop working on Xfinity soon? I know its a very old modem, but it can easily hand Comcast has the RENTAL SB6141 listed as EOL. So again if have one of those plans and Comcast is telling you that the modem you bought is EOL, they are wrong. It is split once to a cable box for our… Ask questions, explore answers, join the conversation. If you own your own modem, it is not EOL. 0 - Comcast, like many other cable providers is moving to 3. If you bought it, the SB6141 is still supported, but Comcast will not lease any DOCSIS 2. … Per this thread » [Equip] SB6141 now EoL (Resolved - SB6141 not EoL, but SB6121 is) , now both the SB6120 and SB6121 are EOL'ed. Such support usually includes firmware updates and bug fixes. Bought a MB8611 to replace and everything went from bad to worse - multiple dropped connections per hour, rendering the service pretty much unusable. Makes it really really hard to stream video or play any sort of online game. Then they asked me if it was new AND where I bought it! I countered with how is it any business of CC where I bought my modem? The SB6141 has already gone end of life (although it is still usable), but they can be worth while if you can get a good price on them. I've considered purchasing a PCT mini drop amplifier with active return for my home network. Does anything look off in these logs/measurements that would help if I scheduled a tech visit? Thanks. The SB6120 is up to 4 times faster than DOCSIS 2. The majority of the phone support people just see DOCSIS 2. Has anyone tried this out and what is your experience with it? Thanks! May 30, 2025 · Get the official Motorola SB6141 manual for easy setup, troubleshooting, and optimal performance. Oct 1, 2025 · Approved modems for Comcast XFINITY. Why?! This modem should be more than enough for my 100 mbps service. Feb 18, 2017 · 看帖神器: (2017年2月18日 20点46分 PT) moto的SB6141 Comcast不支持了。 - 2017年2月18日 未名空间存档 / 上个月刚买了个全新的SB6141一直用的好好的，结果昨天突然断网了。 So I just got through chatting with a rep and i was initially wanting to figure out why my internet was going so slow. There is really no technical reason to do this since either version will operate just fine on all their speed plans up to and including the Blast! 150Mbps plan. The CSR said that this particular modem is vulnerable to being hacked so they "safeguarded" it which causes the intermittent internet access. e. Comcast bumped my speed to 150mbps, and my modem was only showing 92mbps. Then they asked me if it was new AND where I bought it! I countered with how is it any business of CC where I bought my modem? Having a modem with hardware fully capable of providing services for years with the existing problem and overnight being EOL just means any issue related to the internet service is because "your modem is end of life". Why specifically is this modem no longer supported or compatible? Our connection has been down most of the day. I don't understand how Comcast recommends older models while bullying customers into upgrading models still sold and supported by the manufacturer—I had a rep refuse to help me with signal issues because I needed 'to return my Whenever I call Comcast, they tell me the SB6141 is EOL and isn't supported. It harnesses the power of DOCSIS 3. No thanks. Comcast has made the decision to replace the comcast owned versions of these and are sending out letters actively trying to get people to swap to the wireless gateways. Picture 3 is the same router in a differnet state with working IPv6 (to eliminate any "router isn't supported" issue). 0 Cable Modem. My modem (SB6141) has started restarting or powering down due to high upstream power levels, around 50-51. I just last week put a brand new SB6141 on line with Comcast. Works fine and is a DOCSIS® 3. 0 technology to bond up to eight downstream channels and four upstream channels--providing you advanced multimedia services with data rates up to 343 Mbps download and 131 Mbps upload depending on your Cable Internet Give the Gift of Amazon Prime Buy your SB6141 Comcast approved modem today! February 16, 2022in Surfing Gear said by cork1958:As subject states, is the SB6141 still compatible with Comcast service?Yes(*), *BUT* some CSRs will stop reading when they see the EOL message and insist they can't activate the modem. " This web GUI block was a temp patch done before updated firmware was rolled out to production modems due to the CSRF vulnerability. There’s been some misunderstanding lately as to which versions of SB6121 and SB6141 modems are being listed as End of Life (EOL), and we’d like to clarify that. I also have the SB6141. EOL devices become obsolete due to changes in technology. Comcast said our modem is no longer supported -- an Arris SB6141. I bought this modem back in October after my SB6121 was no longer compatible with the speeds of my plan. 1, otherwise they would have dropped my 300/30 down to 150/10 if I wanted to keep with my older 6141 According to my phone call with Comcast the tech told me the same thing and I've seen other posts about this too. 0 which wasn't even being deployed yet. If you want both, you'd have to pay for a 2nd internet account, as you'd pe pulling twice the bandwidth for the same amount of money. No plans on upgrading to a plan that needs a faster modem. Feb 5, 2016 · Funny, I’m still using my SB6120 and receive no such harassment from Comcast. SurfBoard Modem Support 6141 can only bond to 8 DS channels, most Comcast systems are already 16 and soon will all be 24 DS DOCSIS channels. Whether you’re looking for a replacement battery or a manual for a discontinued ARRIS product, chances are you can find it on our consumer support site. 0 technology to bond up to eight downstream channels and four upstream So will the SB6141 still be viable and supported from Comcast for a while? Or are they going to cut service from the retail version soon too. Then again, I won't use comcast "support" with their poor training, skill, and unreliable at keeping appointments. Comcast EOL'ed their SB6141 rentals but you can still use a customer owned SB6141. Now, it's begun to affect my tv as well. If you purchased (or plan to purchase) your SB6141, Comcast will continue to provision and support it. I'm writing this because a couple of days ago, my internet service started acting weird. comcast. I have the 75/10 package, nothing crazy. http://mydeviceinfo. Is it EOL and will it stop working on Xfinity soon? I… I remembered the original modem I had was 8x4, and worked solidly, so I picked up a SB6141 as a last resort before caving in to the rabbit hole of burning vacation time so clueless Comcast techs can traipse around my house trying to track down the source of the noise ingress. I have 10yr old SB6121 and ookla maxes at 135 down. Being that you have 200 Mbps, you aren't even getting your full speed. Feb 16, 2016 · Beware – Though this is Motorola branded, a Comcast rep just told me via chat two days ago that the SB6141 is in EOL or End Of Life status for Comcast as of 11/2015. However this fact has led to misinformed customer service representatives spreading the misinformation that all SB6141's are EOL. A subreddit primarily dedicated to asking questions and/or discussing experiences with Comcast. Seeing more download speed than what you pay for is extremely common. Older equipment was not designed to support the faster speeds and improved security features that are currently available. I see nothing that indicates this. The SMC8014 is a DOCSIS 2 gateway/router and is being replaced with DOCSIS 3 capable devices. The support for the modem said everything on my status screen was good and it must be on comcasts end, but comcast just goes in a circle of, it's EOL because it no longer works well - you have slow speeds and it works bad because it is EOL Reply reply My Motorola SB6141 made a critical log last night with message "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out. A device is categorized as EOL if that device is no longer available for lease to Comcast customers, and/or is no longer supported by Comcast typically because of updates or changes in technology. Yes, you can still use it. Is this BS or real? I have a surfboard sb121. Oct 9, 2021 · Why is Arris SB6141 end of life? I've read previously that Xfinity just obsoleted my perfectly good ARRIS sb6141 modem. You're Comtastic@! I am now unable to connect to the internet on my basic 25mbit service. You can post for technical support, advice, or just to vent about how you feel Comcast did you wrong. Modem history for each internet service provider. Just keep trying calling in. Is there any reason that I legitimately need or should replace it? Any benefit to upgrading now? Comcast EOL'd the rented modems (for perfectly reasonable reasons) but apparently only a very small minority of the technical support reps even understand what "end of life" means, let alone have the sense to notice that it doesn't apply to customer-owned equipment. Building upon the success of the SB6121, Motorola's SURFboard SB6141 enhances your personal media experience, at lightning-fast broadband speed. It's stupid, the sb6141 is a The reason Comcast rental modems of the SB6141 are End of Life is due to the limited channel bonding it has compared to the new models. I am using my own End of Life/End of Service for DOCSIS Modem? SB6141 Model. The Motorola SURFboard SB6120 extreme Cable Modem unleashes the next wave of broadband technology at exceptional speed. Picture 4 is the router on Comcast's network without IPv6. My issue ended up being related to the tap to the house and not a modem problem but the tech on the phone told me Motorola had issued a statement saying they will no longer send updates for the sb6141 and Comcast will start putting them to EOL soon. I doubt they will push out any patch that Arris comes up with. As it turns out, this device is EOL and no longer supported by the Xfinity network. If you are having problems with your service, a diagnosis by a Comcast Technician can determine if it is an issue with the SMC gateway or if there are issues on the line. Motorola Mobility, Inc, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the SURFboard SB6141 DOCSIS 3. You’re protected by our industry-leading two-year warranty. See full list on xfinity. The 6141 is very close to Eod Of Life so you should probably get a new modem anyway. Comcast is only declaring Leased 6141 End of Life that they provided years ago, as those are Docsis 2. I had this modem and from what I remember, the way xfinity does their channel bonding, you get like 250 Mbps maximum download despite the max download it says in the specs for this modem. I've been reading every post on the SB6141 and was wondering if there is an official answer. Remind them of that next time you call and they will realize they are wrong. 0 broadband cable modems making it capable of reaching data rates up to 150 Mbps. I know in the past I had all kinds of issues with modems comcast gave out and those usually were the sb ones, so who knows. when I initially added it to my service, the rep on the line said it was EOL and may stop working soon. you own the modem). Then they asked me if it was new AND where I bought it! I countered with how is it any business of CC where I bought my modem? The retail SB6141 is not EOL but the MSO SB6141 is EOL and CSR's often get confused and think they're both EOL. The leased version has; the retail version (our pick) hasn’t. Recently my internet speeds have been dying and so I talked to a Comcast rep. 0 My provider pushed me over to the SB8200 which is DOCSIS 3. I called Comcast and he told me that these reduced speeds were because "Comcast is always improving their networks, and my modem is now considered "end-of-life"". Aug 27, 2016 · Surfboard SB6141. that was probably 2-3 years ago now. For customers who have either Sep 1, 2022 · I have researched the Arris SB6141, and it's compatibility with our network. Reply reply wilmer007 • Hi all. The 5101 is definitely EOL, being only DOCSIS 2. With the increases in speeds that are always being implemented, it would become unable to perform higher than 150 Mbps. We will be swapping that device with newer models for no additional charge (for leased customers) as needed. You can also register your new product to get warranty support today, check the status of your warranty or find documentation or helpful information for older, out-of-warranty equipment. It's only 'End of Life' if Comcast leased it to you. Comcast provisions the modems at a higher rate. Hi all, I had a comcast tech come out to fix some wiring and he noted that my new modem (Arris SB6141) is flagged on his system as "end of life. But what about the similarities? Well, they are all from the same superior family of modems, the Arris Motorola SURFboard series. Can you PM me the CM MAC address from your 6141 and we'll take a look at a technical cause for the slowdown? Comcast made the rented SB6141's EOL, but the retail ones owned by customers are not EOL. Customer support reps can switch which modem is active and should only take about 5-10 minutes. Amazon. 0 Cable Modem Nice, thanks Xfinity. View and Download Arris SURFboard SB6141 user manual online. I occasionally ask myself why I get my internet service from Comcast. " I… Nov 4, 2014 · Not really sure; i've been running a phone-activated SB6141 for a number of months now, and activation wasn't a problem. Reply PoopOnYouGuy • Additional comment SB6141 is older, but not EOL yet. It starts to drop in speed, and then go up. They are all DOCSIS 3. Any reason to replace it? The non-Comcast advice: If you’re happy with what you have, and your SB6141 is a solid workhorse of a modem, why change it? Let alone go with a Comcast Special™ with bizarre bugs that blasts their WiFi into oblivion and causes interference? Does anyone know which is generally more reliable for xfinity, the SB6183 or the MB7621? Or maybe something else? My current plan is somewhere up there around those ~700 limits. net/device. From what I've read, only the non-retail SB6141s are at their End of Life, and that the SB6141 should handle up to 300 down, so 250 shouldn't be a problem. Sorry you were told this. Heck, the Comcast leased variant already is EOL. com: ARRIS SURFboard mAX Plus (8x4) DOCSIS 3. IMO to be more hassle free it's time to upgrade. Recently my internet speeds have been badI pay for the 75/5 package and I've also been experiencing internet drops for 30s-1min intermittently. So far I find more negative reviews about the MB7621, but tough to be sure. They said that the SB6141 is not compatible anymore and it is end of life. Comcast says my modem is end of life and can't get a signal anymore. Is Arris SURFboard SB6121 outdated? The SB6121 is being phased out and replaced by the SB6141. The comcast phone rep is wrong, per usual. I've searched this subreddit and seen several slightly older and inconclusive posts on eol for the sb6141. 1, and soon, DOCSIS 4. SB6141 on Comcast owned equipment is EOL but not if you bought from retail (i. Jun 6, 2019 · As a result, these customers may not be experiencing the full range of available bandwidth that they’re paying for,” Comcast informs their customers. Here's a copy and paste from Comcast EOL FAQ page: "In most cases an EOL modem means that the device's manufacturer has stopped providing support for the device. To expand upon your info via Comcast HQ Dec 9 2015: “[W]e recently moved the SB6141 to end of life status for customers who have been leasing that particular modem from us. Jan 28, 2023 · Even now Comcast does not list the SB6141 on its list of compatible approved modems, meaning it can only be end of life now. These fuckers are constantly changing shit Anyway, I purchased this to replace a Motorola Arris SB6141. Visit the customer support page to view user guides, FAQs, bluetooth pairing, software downloads, drivers, tutorials and to get repair and contact us information. The tech came the next day, found several issues that were affecting my speed, and fixed them. The Motorola MB8600 is still listed at xFinity My Device Info. The SB6141 is only supported up to 150 Mbps with Comcast, if you want anything higher SB6183 or SB6190 is what you would need. This is opposite of the SB6121 which is a 4x4 channel modem, and indeed is EOL. New comments cannot be posted and votes cannot be cast. Optionally, you could find Comcast_John or any other "Comcast_" named member here on this forum and private message them, with your account #, modem CM-MAC and serial number. Really frustrating if you're streaming video or actually trying to get stuff done on the web. It turned out that my ethernet cable was CAT5, but It has to be CAT5E or higher. It gets hard to change channels as the guide is lagging, taking several seconds to respond to any of my remote presses. com Here is the status of the SB6141 modem As you can see, the RETAIL SB6141 modem is listed as an approved modem for every plan, up to and including the Extreme 150Mbps plan. Drop to a plan <=940 Meg and it will become compatible again. 0 or 'EoL: Yes' and tell the customer they need to upgrade without taking into account that is not true for customer-owned I contacted Comcast support via phone and chat and they both told me that my modem (SB6141) is at its End of Life and that I should be looking to get a new one, otherwise issues will still stay. only to drop again. DOCSIS 3. Went through Comcast's "Blame it on the user, loose connections, Motorola"whatever, I don't There are quite a few older 8x4 modems that Comcast hasn't designated EOL—including Comcast's proprietary modems. to ask about it. Aug 18, 2021 · I've been reading every post on the SB6141 and was wondering if there is an official answer. Forums → US ISPs cable → Comcast XFINITY → [Security] Some Moto/ARRIS SB61XX modems may be vulnerable to a CSRF attack So for the record for those who are wondering, if you bought the SB6141 yourself, there are no issues in getting service from Comcast so long as you don't have a plan over ~150 mbs said by cork1958:As subject states, is the SB6141 still compatible with Comcast service?Yes(*), *BUT* some CSRs will stop reading when they see the EOL message and insist they can't activate the modem. with speeds of 250Mbps+ and no issues. Also, best of luck with them actually managing to provision it for 150Mbps. “If a device is no longer supported by Comcast or has reached its end-of-life (EOL), this essentially means that we will no longer install the device, either as a new or replacement device. So they run a diagnostics and they inform me that my Arris SB6141 is at "end of life" status meaning that my device is no longer compatible and i will only be able to receive thwarted internet speeds. They gave me the EOL story and offered to rent me theirs. 0, the current standard in cable internet for all major providers. 0 Cable Modem (Renewed) . : r/Comcast r/Comcast • by SMFD21 Comcast might hassle you and say those are EOL (which the Comcast provided ones are, but the retail ones are not). While the Motorola SB6141 is a DOCISIS 3 device is capable of higher speeds, changing the device will not Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. " can tell you that Comcast is currently sending code to block LAN access to the web server in SB612x, SB6141, and SB6183 modems twice a day (my SB6121 modem is neutered at ~01:15 and 13:15 local time every day). 0 Cable Modem complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. Is there anyway I can check to see if my modem is actually broken? This thread is archived New comments cannot be posted and votes cannot be cast comments sorted by Best Top New Controversial Q&A DragonPup • Additional comment actions They said my SB6141 is "end of life, no longer supported" and I need to buy a new modem that is supported. I installed the new modem, and there was no improvement. CS blames it on my "EOL" SB6141. This page says the retail SB6141 like mine is End-Of-Life. The SURFboard SB6141 is an affordable, high-speed DOCSIS 3. The Arris SB6141 is still listed for Comcast Business up to 200 Meg. Jan 18, 2023 · I started having the same problem with mine. Aug 28, 2007 · Ultra-fast Internet at your fingertips - NEW lightning fast technology lets you surf up to 4x faster than traditional cable modems. SURFboard SB6141 modem pdf manual download. Since you own yours, that's definitely not the issue. " The Comcast rep on the phone tried sending a signal but said she couldn't connect to the device and said that my modem is no longer supported. That and the hard-sell of upgrading to one of their rental modems. Save on high speed internet, mobile phone plans and cable TV services with Xfinity. Find or start a conversation According to other things I've read online, the modem (Surfboard SB6141) has reached it's end of life, so it's not getting any additional updates, but I don't feel like replacing our modem - A modem which we just bought 15 months ago - Is going to fix the issue of our internet suddenly not working & our router needing to be reconnected to my Edit, Edit: Before I worked for them they told me the same thing; but, about a month ago I checked our troubleshooting system out of curiosity and then found a document claiming that only our (Comcast's) SB6141's were going EOL, not customer's owned. ISP modem history since 2017. ISP Comcast XFINITY approved modem list. Picture 1 is my modem (and where I see the IPv6 only message). 1 modems come out, I may get something with more available channels, for better throughput. Not sure if it's the modem or because I'm at the edge of the boonies. . Modem list for the best Comcast XFINITY approved modems. (10mbps and paying for 75). php?devid=467 I just last week put a brand new SB6141 on line with Comcast. Cable modem history (additions and removals). Nobody wants these any more, they aren't rated for any plans above the very basic ones, but they are perfectly fine modems and I pushed many terabytes through my SB6183. 0 Cable Modem that provides you with 343 Mbps download speeds – perfect for things like streaming audio and video, downloading and sharing content. Mar 27, 2014 · So I went to Staples and after weighing the choice of the sb6121 and the sb6141, I settled on the sb6141. But when i download a large file it falls to 2mbps and only ever gets up to 30mbps. I saw that it had been EOL'd and thought well, time for a replacement, I got my money's worth out of it. Only the SB6141 leased from Comcast is EOL. I told them it's on their approved list and we're hooking it up. ARRIS Surfboard SB6141 EOL? Hey everyone. Activating the SB6141 would deactivate the Comcast modem. Find your channel lineup using your address here. Then they asked me if it was new AND where I bought it! I countered with how is it any business of CC where I bought my modem? Jun 10, 2014 · Welcomei JoJoReyes. Jan 15, 2016 · Be very wary of these if you’re buying for Comcast, as this model is listed as both EOL and not EOL. Comcast erroneously listed the SB6141 as EOL, and while it was corrected, this still is incorrectly flagged quite consistently. Back to popular demand: Since it seems that The Comcast is still telling customers that their SB6121 or SB6141 modem is EOL (end of life), and must change. Picture 2 is my router set to auto-pull IPv6. Comcast agents often get confused because their screens flag any 6141 as EOL and their automatic diagnostic scripts automatically suggesting upgrading any 6141s. bhbr5 rb8 vvl hj j7a0y dfwy pede3bx iwjqv szohb xojg