Lenovo docking station mouse keyboard not working When I connect the laptop to the rear TB port, the monitors will not bright up and the keyboard and mouse will not Jul 20, 2016 · Just bought this docking station. I put in a ticket with Lenovo support, and they had absolutely no idea and were useless. 0 Ultra dock/Pro dock or other docks Limitations This issue is an Intel USB 3. In this situation, the devices stop working even if they are listed in Device Manager. Having trouble with your Thunderbolt dock? Get tips to fix connection and port issues and get your devices working again. See First steps for resolving computer problems to make sure the software is current. Please enable it to continue. Although when plugged in separately, both usb mouse and keyboard work properly but when plugged in together, the mouse stops working. Having issues with your Lenovo ThinkPad docking station? Learn how to troubleshoot connection problems, update drivers, and restore functionality with ease. The mouse option is enabled in the Setup utility. This guide also explains why this occurs on your PC. For Lenovo I work hybrid and they didn't have an extra dock for at home, so I bought a thinkpad dock (usb-c but not thunderbolt). The mouse device drivers are installed correctly. Make sure that: The mouse cable is securely connected to the solution. The keyboard and mouse work fine when plugged in to the laptop directly, but not wh This article describes why keyboards and mouse do not work when stacked or when the system goes into sleep mode on ThinkPad laptops. Applicable Brands ThinkPad System Is Configured With ThinkPad X1 Wireless Touch Mouse ThinkPad USB 3. I then found that I had to plug my keyboard and mouse directly into my laptop and that plugging them into the dock no longer worked. A common fix for these situations is to perform a power-cycle of the dock to reset its internal hub chipset. This most obviously manifests in my USB keyboard and/or mouse plugged into the docking Dec 15, 2023 · Have you ever experienced a situation where your mouse and keyboard stop working when you plug them into your docking station? It can be a frustrating experience, especially if you rely on your docking station to connect your external devices to your laptop. When I plug both directly into my laptop, everything works fine, but it kind of defeats the purpose of a dock Your keyboard and mouse aren’t working on the docking station because of loose connections, outdated mouse and keyboard drivers, and outdated docking station firmware. Everything works, except my Apple keyboard - this doesnt work in any of the ports. I've tried cycling the power on both the dock and the laptop, I've also moved the Thunderbolt 3 security on the BIOS to "no security" and tried reinstalling drivers, but no luck there. The solution and the monitor are turned on. or Browse Product Dock Guidelines and Troubleshooting when connected to Lenovo or Non-Lenovo systems Identify Your Device To be sure this content applies to the device you need information on, please enter your serial number or select your product. Mouse does not work. If it suddenly stops working, it can totally disrupt your computing experience. Ensuring that all connections are secure is the first step. Learn how to troubleshoot and fix any issues Apr 30, 2013 · My current work PC is a Lenovo ThinkPad T530 running Windows 7. All parts and fix kits are backed by the iFixit Quality Guarantee. Gather the necessary equipment, including a compatible mouse model and the docking station. Randomly, the mouse and keyboard will stop working for a very short time and then start working again. If the mouse has a switch or power button, make sure it is on (some mice may have a light on the bottom when power is on). Checking the monitors. ) Rant Our org uses Lenovo laptops and Lenovo Thunderbolt 4 and 3 docking stations. Popular Topics: Docks, Docking StationsDock Overview, Service Parts, Setup Guide, User Guide, Firmware, and Drivers Thunderbolt Docks USB-C, USB3 Docks Basic Docks Pro Docks Ultra Docks Mini Docks OneLink Docks Tablet Docks Port Replicators Ultrabase, Hybrid, Wigig, and Helix Enhanced Keyboard Docks Software updates resolve many issues. Have a Lenovo Thinkpad, and just got a ThinkPad USB-C Dock Gen 2. Get your keyboard working again! Hey ya'll, I reinstalled Windows on one of my devices and moved from Windows 10 to 11 recently. The lights on both will just throb/flash as if there’s a connection problem. These PC's are imaged for Win10. . If the system does not work normally without the dock, go back to the troubleshooter page and try the No Display troubleshooter. In the field we asked the end users questions that would give us an indication of whether the dock is dropping or just the keyboard/mouse is an issue. The dock works with the laptop, I can press the power button on the dock and it turns my laptop on and off, but it isn't recognizing the 2 monitors. For many users, a Dell docking station is a crucial piece of hardware, enabling efficient connection between multiple devices, including monitors, keyboards, mice, and external May 15, 2024 · To fix the Lenovo docking station is not detecting my monitor, check the connections, update graphics driver, or check the display settings. or Browse Product Symptom USB devices connected to Thunderbolt 3 docking stations may not function with ThinkPad models before and after login to Windows 10. Dec 2, 2019 · Power on the computer. We will walk you through the troubleshooting process and provide tips on Jun 11, 2025 · Dell Docking Station WD19 and WD19S link all your electronic devices to your laptop using a single USB Type-C (USB-C) cable. (For example: The mouse, keyboard, stereo speakers, external hard drive, and large-screen monitors. Provides a workaround. This can lead to your computer not detecting USB devices connected to the dock, or your computer may not recognize that the dock is plugged in at all. ThinkPad BIOS Password / Bitlocker PIN code cannot be entered from USB keyboard connected via Thunderbolt (TM) 3 docks. Check that the power button on the monitor is lit up. However when laptop (T14s) is connected to the docking LAN, USB ports are available except those two external monitors. Symptom If the mouse dongle is in a USB port, adjacent to another USB 3. While the docking station cannot be used without a computer, it has a small processor in it that handles the ability for you to use it. Aug 15, 2024 · Are you experiencing problems with your Thinkpad docking station not working? Well, read on to uncover the common reasons and best ways to troubleshoot it. Troubleshoot any connection or mouse-related issues by checking physical connections, power supply, updating drivers, and consulting Jun 19, 2020 · I am using 4 port usb docking station as only 1 usb port on my laptop is functional. If the PC has multiple ports that support the mouse cable or connector, try a Resolve issues with your ThinkPad docking station not working and get back to a seamless and efficient workspace setup. I’m using it with a Lenovo ThinkPad docking station, the “Thinkpad Mini Dock Plus Series 3 with USB 3. Aug 22, 2023 · The issue is when the users come back and dock their laptops, the laptop will not recognize that there is a keyboard/mouse plugged into the dock. Sometimes, a loose cable can cause the monitor to stop working. In This Informative Video, We Will Guide You Through The Troubleshooting Process For Resolving Connectivity Issues Between Your Lenovo Laptop And Docking Station. If you’ve ever found yourself asking, “Why won’t my wireless mouse and keyboard work?”, you’re not alone. With a docking station, you can simultaneously charge a laptop and view its windows on an external display. I assume this is a known issue, right now, since there's been quite a few docking station updates lately? On USB-C Dock Gen 2 two external monitors are connected to Display Port. Sep 8, 2024 · Encountering issues with your Thinkpad docking station monitor can be frustrating, especially when you rely on multiple screens for productivity. If you do not know which key was held down, you may want to try pressing each key (Ctrl, Shift, Alt, and the Windows key) in turn. Any simple fixes, or do I need to get a PC specfic keyboard? Welcome to Lenovo and Motorola community. If the replacement keyboard works, the other keyboard is defective. Workaround Select one of the following Welcome to Lenovo and Motorola community. Whenever it's a fresh boot then, at the login screen, my external keyboard and mouse don't work. Dock Guidelines and Troubleshooting when connected to Lenovo or Non-Lenovo systems Identify Your Device To be sure this content applies to the device you need information on, please enter your serial number or select your product. Updating drivers for both your graphics card and the docking station is crucial, as outdated drivers can lead to compatibility Verify that the keyboard port is working by testing another keyboard on the computer. 0 ports in the docking station do not “turn on” and work properly. They work fine enough, but we have been having a consistent issue with these docks where a monitor connected to the top DP port on a 40B0 Thunderbolt 4 docking station flickers black to the point of it being unusable. Try unplugging and then plugging the cable or connector back in. Now that they are all applied, I still find USB devices, like my mouse and keyboard not working. Jun 12, 2025 · USB mouse or keyboard stopped working after Windows 11 24H2? Try quick fixes: switch ports, disable Fast Startup, enable Legacy USB, update HID/USB, or roll back. If the website doesn't work properly without JavaScript enabled. As the title says, yesterday I got an update for my USB-C dock and today the dock will only charge the Thinkpad, but it won't recognize any peripheral. Jul 14, 2021 · Lenovo notebook computers attached to Thunderbolt docks, to which USB keyboard and mice are attached, may not function at Windows login if the system is enrolled in Microsoft Intune and has default Security Baseline enabled and the LCD is closed. 0”. Trapping the drop of the keyboard and/or mouse is difficult since it is random. Connect the docking station to the computer and ensure it is detected. If Press the key that was held down once. Then, you check whether the mouse, keyboard, and USB key are functional. Having issues with your external keyboard? Whether it's wired or wireless, discover troubleshooting tips to fix the problem. Welcome to Lenovo and Motorola community. In this scenario, there is a five percent failure rate for all the devices that are attached to the Thunderbolt Dock. I have had lenovo support help me with a cheaper dock that was not working, presumably for the same reason and decided to buy a more expensive docking station, but apparently, this still does not fix everything. I unplugged to go to a meeting, and then upon returning and plugging back in, the keyboard and mouse no longer worked. So to do that we looked at other devices and how they were or weren't working. This articles shows you how to troubleshoot keyboard issues for ThinkPad Windows systems. The keyboard either cuts out completely or writes 7-20 of the last character I typed. I have a ThinkPad T14s with Intel Core i7-1165G7 processor and a Lenovo G34w-10 external display. The monitors attached to the docking station works fine. The most common cause of this issue is the docking station may have gotten hung up. Dock Overview, Service Parts, Setup Guide, User Guide, Firmware, and Drivers Thunderbolt Docks USB-C, USB3 Docks Basic Docks Pro Docks Ultra Docks Mini Docks OneLink Docks Tablet Docks Port Replicators Ultrabase, Hybrid, Wigig, and Helix Enhanced Keyboard Docks Software updates resolve many issues. If it does not work on a second computer, the keyboard is defective. Asurion Experts know how painful tech problems can Dock port recognition failure after attaching dock The USB ports are not functioning on the docking station, including general USB devices like Mouse/Keyboard/USB storage/USB Headset, etc. 0 Dock (port replicator) and Lenovo Ultraslim Wireless Keyboard and Mouse. I just got a new Lenovo ThinkPad Universal Thunderbolt 4 Dock (P/N 40B00135EU) to replace my old Lenovo USB-C Dock. Verify that the keyboard is working by testing the keyboard on another computer. First I thought it's not working, then I realized it is only working with one of the usb-c ports on the mac (for some reason) Reply reply True_Emergency_1814 • Oct 29, 2025 · Windows 11 is not detecting the docking station? It's time to solve the issues. An HP® docking station instantly upgrades your workspace. Try to install the USB Symptom USB devices connected to Thunderbolt 3 docking stations may not function with ThinkPad models before and after login to Windows 10. Jun 8, 2025 · However, encountering issues with your wireless mouse and keyboard can be frustrating and time-consuming. May 20, 2024 · Key Takeaways Check compatibility and requirements before connecting the mouse to a docking station. We have two monitors connected to the dock and a keyboard and mouse. However, when a docking station malfunctions, it can disrupt workflow and cause frustration. If multiple monitors are connected, does the issue only happen on one of the . An HP docking station also lets you connect other devices, such as a wireless mouse and keyboard. The Apple keyboard does work when I plug directly into the USB port of the Thinkpad. If you are using a USB mouse and it is connected to a USB hub, disconnect the mouse from the hub and connect it directly to the solution. The correct voltage connectors 230W and 135W are connected to the correctly labelled ports on dock. Check the mouse cable or USB connector. First time I plugged it in, everything worked great. Jan 15, 2025 · Describes an issue in which devices that are connected through a Thunderbolt Dock stop working after the computer resumes from a power state. 0 industry limitation. In case it helps: I'm running a macbook air M1 and got a thunderbolt lenovo docking station. Connecting a supported laptop to the docking station, gives access to all your devices without having to plug each device to the laptop. Jan 21, 2025 · Dell Docking Station Not Working? Try These 11 Fixes If you’re operating in an office or home office environment, chances are you rely heavily on your devices and peripheral connections for seamless productivity. Occasionally, when I re-dock the PC, some or all of the USB 2. We would like to show you a description here but the site won’t allow us. Using the on-screen keyboard should reset the physical keyboard. Use the touch screen or mouse to bring up the on-screen keyboard. A workaround is to use a USB hub in the actual laptop. Jan 18, 2024 · On occasion, the internal USB hub in a docking station may stop working correctly. General troubleshooting steps Check or replace the batteries if the mouse is wireless. Does the system work normally without the dock? Remove the system from the dock, and connect the display cable to the machine directly. Aug 25, 2024 · Malfunctioning Keyboard Lenovo ThinkPad Series Keyboards Find compatible replacement parts for your Lenovo ThinkPad Series. I was able to solve the issue myself, and just wanted to share in case other Discover effective solutions for resolving keyboard and mouse connectivity problems when using a docking station in this informative video tutorial. Reboot the device. See First steps for resolving computer problems to make Dec 21, 2023 · If Dell Docking Station is not working update the drivers and firmware for the docking station, check your USB connections and power supply, etc. 0 device, the mouse pointer may lag or other functions may be interrupted. Mar 30, 2025 · Lenovo ThinkPad docking stations are designed to enhance productivity by providing seamless connectivity to multiple peripherals, external displays, and power, all through a single connection. However, the light in the mouse is … Is your Lenovo laptop keyboard not working and you’re wondering how to fix your Lenovo laptop keyboard? Perhaps your ThinkPad keyboard is not working, or your Ideapad Lenovo laptop keyboard is locked? We’ve got you covered! Although there are many factors that can make your Lenovo laptop keyboard malfunction, there are also many methods for fixing it – whether it’s a mechanical or We would like to show you a description here but the site won’t allow us. Feb 16, 2022 · I have 2 different USB-C docking stations with 2 monitors, a mouse, and keyboard plugged into them. I have a Lenovo x240 with Lenovo USB 3. If you're facing difficulties with your Lenovo ThinkPad docking station not working or turning on, this video is for you. Aug 1, 2017 · External keyboard connected to Dell docking station not working at Bitlocker prompt (works in BIOS and at Windows login screen) Having an issue with all Dell 7510's and associated docks we've deployed to new users at my employer. May 12, 2020 · Dock Guidelines and Troubleshooting when connected to Lenovo or Non-Lenovo systems A list of docks and possible issues when connecting a dock to a non-Lenovo system Nov 22, 2022 · We have are having an issue with a ThinkPad E14 Gen 2 connected to a Lenovo thunderbolt 3 docking station. The external keyboard won't work at the Bitlocker prompt. When you plug your laptop into a docking station the mouse, keyboard, or monitors may not work. Sep 16, 2022 · I've got a laptop but most of the time it's connected to a docking station with external keyboard, mouse, and monitors. Oct 7, 2022 · Having a malfunctioning keyboard on your Lenovo Thinkpad is an issue that not only can stop you from logging into your computer, but can also give you trouble typing words or sending messages when using keyboard-reliant apps. sbhwe bcy tynkm qbjzbs bpwlc ddybncha tbh xap trlhar dqsniso nqyia pnlk ujgbcv ceqvkr qbf