Philips hue support com Hours: Mon- Fri 9am-5:00pm EST (Closed weekends and holidays) MAILING ADDRESS: HUE Consumer Care PO Box 26535, Greensboro, NC 27415-6535 CHECK ORDER STATUS: First, login Stuck with Philips Hue troubleshooting? Get your hue lights & hub working again with our 24/7 expert support. Need Help? We're happy to answer questions or help you with returns. Check here to see the status of Philips Hue services, including the Hue cloud and partners such as Google Assistant and Amazon Alexa. Apr 30, 2020 · The Philips Hue Bridge has been updated to support Matter, meaning that your Philips Hue lights and devices automatically support Matter, too. May 14, 2025 · Introduction To Philips Hue Philips Hue is a popular smart lighting system. Apr 30, 2019 · Please refer to section 6 for the current status of you Philips Hue products. And now feel safer with Hue smart home security! Discover Philips Hue user manuals. We update our apps regularly to improve performance and functionality. Moved PermanentlyThe document has moved here. In this article, we’ll explore the facts about Philips Hue, Thread, and why Philips Hue doesn’t support it. You can set up Hue bulbs with Matter in two distinct ways: 1. See full list on support. Get in contact with Philips lighting for all your lighting related questions. These include smart bulbs, light strips, and fixtures. See how Philips Hue works, what you need to get started, and how advanced technology works with the Bridge and Bridge Pro, our smart hubs, to bring it all together. Philips Hue support Visit our Philips Hue support page for technical support, order inquiries, product returns, and more. Philips Hue lights Smart bulbs, lamps, ceiling fixtures, you name it — all Philips Hue lights are compatible with Apple Home. Overview Of Philips Hue Philips Hue offers a range of products. With an ultra-fast refresh rate, it matches your light colors with the highest quality video content at 8K 60Hz and 4K 120Hz. The Philips Hue Play HDMI sync box 8K elevates the way you play, watch, and listen by syncing your Philips Hue lights to what's on your screen. With the ever-growing list of compatible products, Matter is a great way to get the most out of your Philips Hue setup. Please call our toll-free number, 1-800-555-0050, or write to us (address indicated on the packaging) or via www. You can create various lighting scenes and moods. Select how you want to connect your Hue Bridge Pro, via Wi-Fi (in this case don't use the provided Ethernet cable) or using the Ethernet cable. 4 Oct 24, 2023 · Here’s where to find the latest improvements and updates to the software that supports your smart bulbs, lamps, and light fixtures. The Philips Hue Play HDMI sync box and the dial on the Tap dial switch do not support Matter. . Sync your lights to your Samsung and LG TV screens with the Hue Sync TV app, available on 2022 and newer Samsung TVs and 2024 and newer LG TVs. Hue is a brand Warranty Product security For Developers For Partners Affiliate Program Cookie notice Privacy notice Your privacy choices and opt-out rights Website terms of use Product Terms of use FAQs Installation Services Declaration of Conformity End of Support Policy About Us Contact Philips Site owner Press room Careers Authorized Contact Philips customer service team for personal help on all your product related questions. Additionally, make sure that your Philips Hue bulbs are compatible with your bridge, update the Philips Hue app, and check your router. philip-hue. Basic Setup for Your Philips Hue Home Automation Device Authored by: Support. Detailed documents* to help you install, set up, and maximize the potential of your smart lighting system with ease. Keep up with the latest improvements and updates to Philips Hue Secure cameras. Unlock the power of Hue smart lighting when you connect with a Bridge. Release notes Stay up to date on the latest improvements to Philips Hue apps, lights, and accessories. Want to make sure you get the updates immediately? Enable automatic updates for your Philips Hue Get in to contact with our support team by phone, e-mail or our Social media channels. Power your Hue Bridge Pro with the provided USB-C power cable, now the app will walk you through the final steps. Does the Philips Hue Play HDMI sync box support 3D? Does the Philips Hue Play HDMI sync box support HDR? Does the Philips Hue Play HDMI sync box support 8K? How do I restore my Philips Hue Play HDMI sync box to its factory settings? What do the different LED colors on the front of the Philips Hue Play HDMI sync box mean? Questions & answers Which LG TVs are compatible with the Hue Sync TV app? Get support We’re always happy to help! If you need more support in pairing Philips Hue and LG TVs, check out more questions and answers or get in touch with us. com's clear steps. Because the Philips Hue Bridge enables Matter support, products connected via Bluetooth cannot be used with Matter. Did your Philips Hue Outdoor power supply stop functioning correctly? Join the voluntary replacement program. Improved performance and reliability of the system Apr 15, 2025 · Philips Hue is extending its Apple HomeKit compatibility for Hue accessories: Hue tap, Hue dimmer switch and Hue motion sensor. Setup is simple with this step-by-step guide. Get Help Finding and Tracking Your Delivery, Support for Returns, Placing, Changing or Canceling Orders, and Checking Order and Stock Status Check the Philips warranty policy, period and terms for your product. Added function to adjust the brightness of the lights past 100% limit in Hue Sync app Philips Hue works with many other smart home devices, platforms, and assistants to help make your life more convenient. Learn how to set up a Philips Hue Bridge. From time to time, we may update this End of Support policy. Dec 8, 2021 · Accessories release notesWhether you use a Hue dimmer switch, smart plug, or sensor, here’s where to find the latest improvements and updates to the software that supports your smart light accessories. com “Contact Philips” to find out how to return the device. It lets you manage which users and applications have access to your products, adds an extra layer of security to your setup, lets you control your lights from anywhere, and allows you to control multiple Bridges in the same Home. The main app for the Philips Hue system, it allows you to turn your lights on and off, create automations and timers, sync your lights to your TV and music, control your smart home security system, and even upgrade your Bluetooth system by adding a Hue Bridge. Browse Philips Online Store FAQs. 5. Meaning with a press of a button, or movement of your body, you can activate your favourite Apple Home app scenes. We’ll also discuss what technologies Philips Hue does use, the benefits of not using Thread, and what to do if you still want to use Thread. com Tech Pro Team 1. vivint. Search Philips support articles by topic or product and get the help you need. Apr 1, 2025 · See all the updates we’ve made to the Hue sync box to improve the surround lighting experience. The company’s colorful bulbs, dimmer switches, and motion sensors have been among the most reliable, responsive smart devices in my home. The best smart LED lights for daily routines and special moments. It allows users to control lights with ease. With each update, new release notes are published so that you can keep track. For information on the latest software versions on Hue Apps, Hue Bridge, Hue Accessories, Hue Lights or Hue Sync, please visit our release page. When products are a Friend of Hue, they simply work Certain terms and conditions apply to the use of the Philips Hue products and services to manage, control and maintain the Philips Hue products. There are currently no plans to support Direct Matter in our Hue Secure cameras. With a Hue Bridge Best for users with an existing Hue ecosystem or those who want access to A Hue account is a secure way of identifying the owner of a Philips Hue system. Phone: 800-575-3497 Available during business hours Email: consumercare@HUE. I can't install the latest firmware updates on my Philips Hue products. September 04, 2025Firmware version 2. Search the Philips service center by product to troubleshoot and discover your repair options. What should I do? Can I add older-generations Philips Hue products to my system? Why can't I control my lights when I'm away from home? Can two Philips Hue systems work together? Can I control multiple Bridges with the Philips Hue app? From help setting up a starter kit to adding smart accessories to your system, these how-to guides to help get your Philips Hue products connected quickly and easily. Dec 21, 2023 · I’ve used Philips Hue smart lights for close to a decade. Simplify your Philips hue bridge setup with Support. The system connects to a central hub. Find out which Philips Hue products support MotionAware™ technology for automatic, presence-based smart lighting. Or get in touch using the Philips customer service number for your device. Apr 15, 2025 · Android App release notesFrom quick fixes to brand-new features, here’s where to find the latest updates to the Hue app and Hue Bluetooth app for Android. Philips Hue and Matter: Complete Setup & Support Guide Introduction: Two Ways to Set Up Hue with Matter Philips Hue supports Matter, the universal smart home standard that enables devices from different brands to work together seamlessly. Are you looking for support relating your Philips Hue products or Apps? Here you can find answers to the most frequently asked questions. Introduction: Philips Hue: Basic Setup Philips Hue is your personal wireless lighting system that lets you easily control your light and create the right ambiance for every moment. This smart system integrates with other smart home devices too. Search for warranty information by product group. Apps: Update via your smartphone/tablet in the Google Play Store or iTunes Telephones: Update via the Philips Phone Manager software** ** this software is available for download on the support page for your product (see above instructions) Apr 29, 2025 · Added support for light state after streaming (configured in the Philips Hue main app) ß available from October onwards. This Explore Philips Hue smart lighting. Lastly, we’ll consider alternative solutions that do support Thread. Hue Essentials Community Find answers how to get the most out of Hue Essentials. Contact our customer service team and get personal help for all your product related questions. Choose your support topic and contact options below. Works with Philips Hue: This is possibly the most complete and always up to date (updated 2025) list of supported lights and supported devices that work with your Philips Hue system (produced by Signify, former Philips Lighting), especially in conjunction with iConnectHue, but also in general. Choose your product category and contact options below. To the extent that the terms and conditions of this End of Support policy conflict with the limited warranty applicable to a Philips Hue product, the terms of this End of Support policy shall control. Control all your Philips Hue lights, whether you use the Bridge or Bluetooth. Find answers to common questions and issues about Philips Hue products, apps, and services. If all else fails, don’t hesitate to contact Philips Hue support for help. Connect your smart lights to WiFi for instant control. 3. These release notes log all recent changes to our Android apps so you can stay up to date. 5: “Signify is actively involved in the development of the Matter 1. com Find out how to reach Philips Hue support team by phone, email, chat or social media. We update these release notes with every software change so you can keep track of what’s new. Sync TV app Sync desktop app FAQ list What Philips Hue products do I need to sync my lights with my TV, music, or games? Which platforms are compatible with the Philips Hue Sync apps? What should I consider when deciding which Philips Hue Sync app I should use? What kind of media can each app sync with? Dec 21, 2023 · A step-by-step guide to pairing your Philips Hue lighting system with any Matter-compatible platform, such as Apple Home, Google Home, and Amazon Alexa. Learn how to connect, install, and troubleshoot your smart lighting system, or contact customer service for help. With these steps, you can start enjoying your Philips Hue lights again! Philips Hue’s support for the Matter standard not only gives users greater control and customization options, but also allows them to easily connect their Philips Hue devices to other connected products that support Matter. 5 standard and plans to transition our Direct Matter-enabled products to the new standard over time. Watch how-to videos on YouTube for guidance on setting up and installing Philips Hue products. Hue Product Security Updates To protect users, Hue strongly advise to keep your system up to date with the latest software and only download applications from the official iOS and Android app stores. Philips Hue works with a range of different smart devices. 2 days ago · Here’s what the manufacturer of Philips Hue has to say about the new Matter 1. puatqd cxvzj asizf ugdbr vpeadkj pbk ozke vzzksyn ckao rcptw fccv abofb vpnzwywo zktvc tsvtm