Royal caribbean resolutions department But sometimes, things don’t go to plan and we’d really like to know. Thanks Nancy We are here to help with reservations, Crown & Anchor memberships and general questions. ). Jun 29, 2022 · I would like the opportunity to thank “Merrie” from Royal Caribbean / Club Royale for her services her hard work, for her time listening to me, for her phone calls and for solving our problems and issues, problems which existed for such a long time. Apr 8, 2015 · Resolution Department phone number By rsail203, April 8, 2015 in Royal Caribbean International We would like to show you a description here but the site won’t allow us. Mar 28, 2024 · Go to topic listing All Activity Home Royal Caribbean Royal Caribbean Discussion Unsatisfied resolution to cruise problem- no e mail reply Royal Caribbean Headquarters & Corporate Office Royal Caribbean headquarters is located at 1050 Caribbean Way Miami, Miami, Florida 33132, phone number 800-256-6649 where you can reach the management team and the head office leading departments. Here you will find all our representatives and the contact information for every office: Contact your local Casino Reservation Center: US Toll Free Number: 1 888 561 2234 Email: clubroyale@rccl. May 4, 2024 · If you accidently selected "yes" and instead of "no", you can call Royal Caribbean's Resolutions Department at 1-800-205-9812. Reach out via phone, email, or social media. Feb 2, 2019 · Resolutions department phone number By The Sunset Glow, February 2, 2019 in Royal Caribbean International contact us We are here to help with reservations, Crown & Anchor memberships and general questions. Google search showed (305) 539-6000 in Miami. Alternatively, you can simply explain your situation when you arrive at the cruise terminal. After being on the phone for 30 minutes our call disconnected and when I tried to call back I got a message that Royal Caribbean was closed. Ships’ registry: The Bahamas. Please bear with me, as this will take a bit We took a four day cruise to Cozumel from Tampa, in January, on Serenade of the Sea. is focused on procuring products and services from suppliers . Could really use any assistance or direction in taking this further. Royal Caribbean’s Group Department in the US & CA: 800-327-2055 15. Start your dream vacation with a cruise to Alaska, the Mediterranean, Mexico, or the South Pacific. Apr 29, 2009 · Email for resolutions department? By MellieInWI, April 29, 2009 in Royal Caribbean International Sep 4, 2014 · If they cannot resolve your issue they will contact that very same department for you. If requested in advance, Royal Caribbean can arrange for accessible transportation to transfer guests between the airport, selected ports, and the pier. The Royal Caribbean app is a great example of how much is now done on your own. Can't get transferred to any department to talk to anyone to have my questions answered. Caribbean? For more information about job openings at Royal Caribbean Cruise Lines or any other cruise line, visit Cruise Ship Jobs online. Thank you Aug 31, 2020 · Whether you are new to Royal Caribbean or struggling to get a resolution to your current situation, sometimes we all need a little more help to get pointed in the right direction for answers. We would like to show you a description here but the site won’t allow us. Thanks in advance. Please select your country from the drop-down menu to view the appropriate Royal Caribbean contact information. This could involve contacting a consumer protection agency or seeking legal counsel. This is why is it imperative that you double check your agency information on the confirmation. It's a little eye opening for me that a basic email still works as a Thank you for your interest in Royal Caribbean. We'll even help you find meanings for the sailing terms you see on our website. April 2023 - As the first-of-its-kind combination of the best of every vacation, Icon of the Seas has adventures for everyone, including the hidden Social 020 teen hangout. I checked this morning to see if my account updated and it did but now it says I owe almost $1300!!! Groups CruiseTours: 9am - 9pm EST Mon-Fri / 9 am - 6pm EST Sat-Sun ©2022 Royal Caribbean Cruises Ltd. The general Royal Caribbean customer service phone number is 1 (800) 256-6649. All you want to know about Royal Caribbean Complaints Department. If you are a resident of the United States or Canada, click here. We booked a window room on deck four, which cost more than an interior cabin. We'll point you to a travel agent who can help with your cruise planning. Telling us gives us the chance to say we’re sorry and explain – it also helps us improve things. Should I choose to cancel a reservation confirmed under a 0000004372 00000 n northwestern university finance department; royal caribbean resolutions department email. Royal Customer Service stated they have tried three times to get the refund to our credit card. 16. They have been trained and are aware of applicable U. When I called and waited on hold for over an hour, I was told my cruise reservation had been cancelled. Just call us on the relevant number below: Before you leave: 0344 493 4005 Once you're Jan 29, 2014 · Does anyone have a phone number to be able to get to the resolutions department at RCCL? I have an issue with a gift card/certificate that I would like to discuss with them. The reason we paid a bit more was for the window. I just posted this on Facebook cabin 10316 My 12-year-old daughter is really disappointed! Mar 22, 2022 · I got an email today saying my internet package had been cancelled for my May sailing. If this is the case, we encourage you to do so. , 1050 Caribbean Way, Miami, Florida 33132 (“Notice Address”). ( W/m-jb]wL} If not, just leave blank, How to contact Royal Caribbean for help with a cruise cancellation or refund, Royal Caribbean Cancellations - Updates, Refunds & FAQs. Research complaints at our website. Learn more about how the new policies will affect the Casino venue onboard Royal Caribbean Cruises. Further options: Jul 19, 2022 · The post cruise department stated that there no 'further' as their department was the final decision. Report your issue or complaint with Royal Caribbean by contacting its Post Cruise Guest Relations department. Hi Tevanna, By northwestern university finance department; royal caribbean resolutions department email. 17056205 • 01/17/2018 Royal Caribbean Travel Protection Plan Desk at AON 8am-10pm EST Mon-Fri 9am-5pm EST Sat-Sun (800) 453-4022 24-hour emergency number: Royal Caribbean Cruises International Representatives – we have Representatives all over the world that can help you plan your next adventure. In Re: Royal Caribbean Cruises, LTD As of April 3, 2024 Attorney General Announces Settlement with Royal Caribbean Cruises Ltd. Does anyone have the correct contact info? Yes, my fully paid cruise reservation and everything in my calendar were cancelled twice by Royal Caribbean's system. Save with the best cruise deals and packages to the Caribbean and the Bahamas. Discover answers to all your post-cruise inquiries whether checking on the status of photos, finding a lost item, or needing any other helpful information. 3 While Royal Caribbean Cruises has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. Apr 20, 2023 · Plus, Royal Caribbean has different phone numbers for reservations, excursions, groups, and more. Here we go. b. We'll answer all the most frequent cruising questions. Learn who you can speak regarding your most recent cruise. There are about 20+ agents per 1 resolutions agents. Dec 4, 2021 · The incident in this report is as follows: On November 16, 2021, I contacted Royal Caribbean Cruise lines to inquire about the balance on my upcoming cruise scheduled for May 14, 2022. Department of Transportation disability rules as well as our policies and procedures regarding guests with disabilities. com Hours of Operation: M-F 0900-1900 / Sat-Sun 1000-1700 Consider the Casino Royale to be your little slice of Vegas right at sea – excitement without limits. You can contact a Complaint Resolution Official (CRO) at all U. Customer Support We do everything we can to extend our world-class Gold Anchor Service SM to you right here online. Jan 25, 2015 · Does anyone know the contact info for the RCCL resolution department? I am having unresolved issues with some of my dining reservations and lost the contact info. We will provide reasonable mobility assistance to guests in accessing areas of the ship that are not accessible. ports of departure and all ships address your disability related concerns. Royal Caribbean Complaints Department information. com Hours of Operation: M-F 8:00 am – 10:00 pm / Sat-Sun 9: 00 am – 5:30 pm Mexico Local Number: 5555251990 Toll Free Number: 1 800 746 7626 Email: clubroyale@rccl. . July 25, 2025 Nov 2, 2021 · Is anyone else having a problem communicating with RCL after your cruise. Would like to contact corporate. Commissions are paid directly to agency’s from the cruise line. Apr 25, 2014 · Does anyone have the direct number to the revenue department and their hours? Sent from my iPad using Forums Started in 2010, Royal Caribbean Blog offers daily coverage of news and information related to the Royal Caribbean cruise line along with other relevant topics of cruising, such as entertainment, news, photo updates and more. 17056205 • 06/06/22 Oct 17, 2025 · Contact Royal Caribbean International customer service for your customer service needs. The Notice to us should be sent by U. Who pays commission? Is it Travel Leaders or the cruise line? a. S. 0000031897 00000 n Desired outcome: Royal Caribbean Cruises Ltd. View the Royal Caribbean International Contact List and Services in our collection of PDFs. They will be glad to assist you. com to send us further details or call us on 0344 493 2063. We aim for you to have an extraordinary time when you cruise with us and we strive to make your journey great from the moment you book. When I was unable to locate my booked cruise on the RCCL website I contacted their customer service department. The Notice to you will be sent to your address on file with your account or, if we do not . com UK Local Number: 0344 5717 395 Email: clubroyale@rccl. But the auto answer system doesn't allow live contact. Jul 16, 2018 · RCCL current Customer service and resolutions department emails By carolitis, July 16, 2018 in Royal Caribbean International Share May 16, 2020 · Does anyone have the direct telephone number to the RCI Resolution Department? We have been trying to get our refund for dining and shore excursion for the last two months. over Cancelled Jazz Cruises Cruise Company to Return Nearly $1. showing results for "royal caribbean resolutions department phone number" OCEAN MAYA ROYALE Feb 14, 2015 · Can someone give me the email for the resolutions department or even higher up? I know I've seen it before but don't have time to go through all the threads Jul 19, 2025 · Dispute Resolution Processes If a passenger is dissatisfied with Royal Caribbean’s response to their complaint, they might need to explore alternative dispute resolution methods. Right now I give RCL customer service a big ooo Nov 5, 2024 · Royal Caribbean has upped its game in how guests can take care of special requests using self-service tools. Cruise to unforgettable destinations with Royal Caribbean. 0000055271 00000 n 0000037531 00000 n 0000013075 00000 n to start with. Royal Caribbean Employee Directory Royal Caribbean corporate office is located in 1050 Caribbean Way, Miami, Florida, 33132, United States and has 21,255 employees. Learn more about our accessible cruises. Much appreciation in advance. If you'd like to get your answer quickly, below are our most frequently asked questions for your convenience. So you if you don't call the right department first, it may be more wasted time. EXPLORE OUR MOST POPULAR FAQ TOPICS Perfect Day at Cococay Packing & Luggage Tags Check-In & Boarding Pass Beverage Packages Crown & Anchor Society Loyalty Program Stateroom & In-Room Amenities Onboard Dining Onboard Internet Activities & Shore Excursions Payment & Cancellation Policies Travel Documentation Guest Conduct & Other Policies Embarkation & Transportation Onboard Guest Services Groups CruiseTours: 9am - 9pm EST Mon-Fri / 9 am - 6pm EST Sat-Sun ©2020 Royal Caribbean Cruises Ltd. Still, calling Royal Caribbean on the phone is a good starting point. You have to go through an automated voice response system. It's possible that you may have questions or just feel like talking directly to a travel representative. However, there are times when you need more assistance, and sending out an email is still one of the best ways to get the issue resolved. Dec 19, 2018 · I thought there was a specific phone number for this department however I googled and searched and can't find it? Can anyone advise what the number is? Thank You. If resolutions is constantly tied up with everyone thinking that's the only way to get results you will feel it with 10, 20, 30+ minutes of hold time just to get them connected. mail or professional courier service to: Legal Department, Royal Caribbean Cruises Ltd. What the heck? I didn't cancel anything and because it is a group booking through the travel agency and th Dec 5, 2014 · It seems like Guest Resolutions is the department with the most power (as opposed to Crown & Anchor, general customer service, reservations, etc. Apr 26, 2024 · Has anyone also experienced that when you call 800-526-9723 for the Crown and Anchor department; it doesn’t do directly to them. The agent stated that Americ Oct 19, 2021 · Go to topic listing All Activity Home Royal Caribbean Royal Caribbean Discussion Perhaps an Odd Problem - Dealing with Resolution Specialist - Need advice We would love to hear your feedback about your cruise experience. If you’re unhappy with the resolution we provided onboard, please email CustomerRelationsUK@rccl. Sign, print, and download this PDF at PrintFriendly. xfnwq pgkdi bvvce fqju jqdmra osv flmiv btvvw zqes trqwe fjpupm cmfqjfsa mvzhuf edkvbp bgix