Amazon product safety complaint email id reddit. I used to get great service from reps.
Amazon product safety complaint email id reddit I have video proof of unboxing. Oct 15, 2025 · Amazon is an online intermediary that effortlessly connects buyers and sellers worldwide. Amazon Customer Service Help provides assistance with orders, returns, refunds, and other inquiries for a seamless shopping experience. Enter your comments in the text box. Multiple attempts to escalate the complaints resulted in a significant blockade. Select Problem with order. Your listing will remain inactive until we can work with you to resolve the concern. They are now requesting supplier invoices. In Amazon Chat Support and Amazon Callback Request method, you have to select complain category and related order to raise your support ticket. ) Amazon is contacted via the readily-available links on their website: Recalls and Product Safety Alerts Our Product Safety Team proactively investigates and addresses reported safety complaints and incidents to ensure customer protection from potential product-related safety risks. It has come to the attention of our Food Safety department that a concern has been lodged regarding a product sold by Reporting suspicious phone calls, text messages, and emails To report suspicious phone calls or SMS/text messages to the Federal Trade Commission (FTC), visit https://reportfraud. The complaint does not match the product, and I told Amazon this. Why is this happening?Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in Recalls and Product Safety Alerts Our Product Safety Team proactively investigates and addresses reported safety complaints and incidents to ensure customer protection from potential product-related safety risks. To file a complaint with your state agency, use the I recently ran into a safety complaint with a product I sell because a customer complained "its burns and stings, but smells great!" (this is a deodorant). I saw someone on another Reddit call Amazon "AliExpress with a 25% mark-up", in reference to the dodgy quality of the goods you often get there now. Where do complaints ID go? I reported a listing abuse violation through Account Health (on account health, that link at the top that says report abuse of Amazon policies), when I finished filling out the info I got a Complaint ID. If a customer is unhappy with the service they get from Amazon India, they have a chance to file a complaint. Our Product Safety Team investigates and acts on reported safety complaints and incidents to protect customers from risks of injury related to products sold on Amazon. Hey guys, Just wondering if anyone has any experience with a customer complaint from Food Safety and how they handled it. If your plan sufficiently addresses the complaint (s), we will reinstate your listing. Amazon takes negative reviews down for certain sellers, which makes it hard to spot faulty products. Please note it is a complaint ID, not a case ID. I received a email receipt (first customer service said they have not received package). I've posted elsewhere on this sub the details of my situation, but to keep this short, I wanted to give everyone a heads up that Amazon will apparently claim to have issued you a refund or partial refund for one item, when it We would like to show you a description here but the site won’t allow us. Amazon complaints contacts Call Customer Care on 1 (888) 280-4331 Jun 17, 2023 · Want to return a product but don't know how? Read on to have a look at all the ways you can contact Amazon Customer Service. Select Submit. The review bombing is coming from people that have received a large number of reported reviews notifications which Amazon send a copy of to the person that has reported the review and the person who's review has been reported - both receive the same email May 23, 2024 · How to Resolve Issues with Amazon IndiaWhen shopping on Amazon India, you generally expect a seamless experience. I would get a supervisor, only to receive even worse treatment. Safeguard your Amazon sales with Avenue7Media's expert Amazon Product Safety support. To report suspicions of a product, seller, or other activity, go to Report Being asked for ID & further verification if needed for a $115 return. #1 they don’t send out an email to inform you they need additional documentation because they are hoping you don’t bug them about it and they keep the item and your money. Under “action” it says “listing at risk of removal” and then under “next steps” there is an appeal button where I can send an email to the department. In the midst of an appeal, and I have a LOA, written confirmation from the 12 votes, 10 comments. Hello @YoshQ, Thank you for your post regarding authenticity concerns. Welcome to Mumbai's Reddit Community! A subreddit where everyone can come together and discuss and share everything from posts, news articles, events, activities, pictures, hold meetups & overall general stuff related to the city and its surrounding metropolitan area. However, occasional hiccups can occur, whether it’s a delayed delivery, a defective product, or issues with refunds. I am a new seller to Amazon. Yesterday, Amazon removed one of my ASINs claiming a buyer complained about the authenticity of one of the products. We teach you how to identify a fake text and avoid being scammed. Dec 13, 2022 · You may not be happy with Amazon service delivery, or maybe you received the wrong items or have issues with your address. I live in an apartment building. A few days later on my “account health” page, the dreaded warning notification next to “product safety customer complaints” appears. I've had some product authenticity complaints on my account for products I won't be selling anymore for more than 180 days now. Besides filling out the form they sent and sending my CPC, is there a way to get this resolved quicker, since the complaint appears to be product mismatching on the customer’s part? Thanks Including the rest of the email from Amazon below, in case it is useful. If you're looking for a place to discuss DSP topics, please head over to r/amazondspdrivers. Not sure how to file an Amazon complaint? DoNotPay will help you file a complaint against any company and take them to small claims court. Find answers for questions about selling on Amazon and collaborate with fellow sellers. Amazon sellers, selling tips, selling issues, seller help, and more topics relating to selling on Amazon. My response was that Amazon is an Internet Commerce Company and if they want to go back to the “old days” prior to the existence of the Internet and Email then Amazon should shut down Amazon Internet Commerce and open “Brick and Mortar” stores. I have had a lot of issues with quality control recently on products that should be better (I understand Amazon is just the seller manufacturer, but…) I don’t really order a lot of items Returned this set because it was missing pieces and the pieces that were included were really defective didn’t work properly I didn't have to do any KYC (since I don't use Amazon UPI), but had to upload images of the fake product along with my email id. I was very excited about selling on Amazon and have got my first 2 products sent into the Amazon FBA warehouse. Sep 13, 2023 · Learn how to effectively email Amazon customer service for quick and efficient resolution of your issues. Aug 6, 2024 · What is the email address for customer service? How do i send an email to customer service? Amazon doesn't post an email contact option. In the midst of an appeal for a product authenticity complaint by a buyer who conducted a return and noted the product was a "dummy unit. Investigation is saying right product sent. Complaint Type ASIN Title Additional Information Safety Concern B01NCQIWG4 Kinghoff Whistling Kettle 3L Stovetop All Cooking Sources Induction KH-1066 White **The Amazon seller community you're looking for** - Want sincere discussion about selling on Amazon but tired of forums filled with spam, scams, fake gurus, and people pretending to be helpful high dollar sellers? Our forum weeds out scumbaggery and is here to sincerely help entrepreneurs succeed at selling on Amazon and using their services. In your case you can submit Amazon to any documents or picture mentioning the safety concerns of product and expiry date and appeal them again n again with proofs. What happens if I do not send the requested information? Report intellectual property infringement on Amazon using this dedicated platform for submitting complaints and protecting your rights. Get step-by-step instructions and ensure your concerns are addressed. You may voice your dissatisfaction using several different channels, including email, social media, and calls. So I wanted to rant about all that, and share what did work for me, for those who may want a solution. [Update] Jeff Bezos read my email! My missing Amazon parcel was finally investigated! Locked (by mods) May 20, 2022 · Common Amazon Scam Texts and How to Protect Yourself If you're one of the millions of people who buy products from Amazon, you've likely received a text message or two that seem a bit suspicious. At late that night I received an email from Amazon customer service asking for photos of the wrong item and the shipping label and the condition of the package. ftc. Hello, I have received an email as such: Hello, We have removed your listing below because of a complaint from a customer about the safety of the item. Amazon Payments, Inc. About half of our Amazon packages are delivered to the lockers or left in front of our apartment door. The Amazon commingling fulfillment option mixes products with the same manufacturer ID from various third-party merchants selling on Amazon, along with those that Amazon sells, and from brands directly supplying Amazon. Oct 1, 2022 · ⇢ ⇢ Amazon Higher Authority Email Addresses at Others. Let’s look at how you can contact Amazon and file your complaints. gov and follow the onscreen assistant. the other half are left on the Complaints! because there is no easy way to effectively complain to amazon or warn other shoppers. These messages often mention product recalls, policy violations by third-party sellers, or unprocessed refunds. The listings we removed are at the end of this email. Anyone can report a review from the product page the review is on. Identifying Whether a Phone Call is from Amazon The caller can use any information you reveal to commit fraud or theft. I just think that the competition uses this lever to destroy successful products. They obviously just do not want to deal with customer complaints. They ended chat. Thank The complaint from customer, " The back of the packaging has other languages on it, it's clearly not a UK product " I wish I were kidding, that's the complaint, the rear of the packaging for these duracell batteries contains basic instructions in differant languages; English is listed first, then French, then Italian , etc. Select Appeal decision. So, like many of you, I've been caught in the endless loop of Amazon suddenly withholding refunds despite having both my money and the product back in their possession. Wrong headphones sent. In order to appeal Customer Product Condition Complaints, you will normally need to provide proof of authenticity such as copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs, as mentioned. I need advice: Product Authenticity Complaint - Amazon Won't Accept My Invoice I sell used items on Amazon. com filed with BBB. If you have security concerns about your account, review the Protect Your System Help page. Maybe Amazon will finally allow sellers to communicate with customers who have product safety complaints. Amazon also sells certain low-end products like USB cables under its in-house brand AmazonBasics. Since there are more and more All this people talking nonsense haha, if Amazon asked you for your ID after requesting a return for damaged, defective or wrong item received, that means you are n concessions abuser customer, and yes, Amazon has a department that deals with clients like you I have an White label product and was just emailed by amazon about a copyright complaint. This subreddit is for Amazon Flex Delivery Partners to get help and discuss topics related to the Amazon Flex program. May 12, 2025 · Is the Amazon Refund Text Scam Legit? Fake Amazon refund notifications are being sent via text message, tricking recipients into clicking malicious links that steal personal data. Also, the second May 12, 2025 · Scam Overview: Understanding the Amazon Refund Text Scam The Amazon refund text scam is a phishing scheme in which scammers impersonate Amazon to trick recipients into clicking on malicious links. Once I cleared that, had to wait till "30 days". Get expert tips and tricks to streamline your communication with Amazon Apr 19, 2023 · The company also produces consumer electronics—notably, Amazon Kindle e-readers, Fire tablets, and Fire TV—and is the world's largest provider of cloud infrastructure services. These scam messages mimic legitimate Amazon communications, but their true purpose is to harvest login credentials and other sensitive information. It's been like this since 2 months or so number decrease or increase. Do they eventually disappear? Typically, violations on the account health dashboard will fall off the account health dashboard after 180-days, however if during this time the selling privileges are Our Product Safety Team investigates and acts on reported safety complaints and incidents to protect customers from risks of injury related to products sold on Amazon. The order that triggered the lawsuit came years after the CPSC initially recalled more than 400,000 units of products sold on Amazon’s marketplace through merchants signed up for Fulfilled by Amazon (FBA). We closely monitor public recall alert websites and receive notifications from vendors and sellers. Here’s a comprehensive Amazon fraud. We suggest you consider a few things before acting. Nov 6, 2023 · Learn how to file a complaint with Amazon easily and effectively. well all the refund, information disappeared. So my response to Amazon was to say that: We would like to show you a description here but the site won’t allow us. What is the process when there is a product recall supposed to be? Twice within the last month, I have gotten emailed notices that there is a recall on a product I ordered. The process is incredibly flawed and I would love someone to take amazon to task on this (I’d gladly offer my input). We sell similar products, but they are just white labeled silicon foot care products. gg/BUu6Rqw There's no need to hack an account in order to report a review. If Amazon is confident the review is fake, they move quickly to block or remove the review and take further action when necessary, including revoking a customer’s review permissions, blocking bad actor accounts, and even litigating against the parties involved. Thankfully I recorded myself opening the box, so had the option of going to consumer court to appeal there. Jun 30, 2025 · Amazon, on its website: "Our Product Safety Team proactively investigates and addresses reported safety complaints and incidents to ensure customer protection from potential product-related safety Upload any relevant documents or photos that can support your complaint. Navigate safety testing, complaints, and appeals with our trusted support. We have package lockers and a leasing office that is open six days a week. It’s a third party seller on Amazon wanting you to try their product (s) for free in exchange for a positive review. This presents a customer service challenge (sometimes people don't expect to receive a used item, sometimes it's not in the condition they expect). Paper trash was collected that night. You'll want to use the chat or call back option and let us know that there was an issue with your order/delivery driver. But of course, amazon has removed my listing and I have an authenticity strike against my account health. is licensed and regulated in a number of jurisdictions. Amazon Chat Support Page Request Callback from Amazon Amazon Customer Care via Email Apart from Phone, you can also contact Amazon Customer care via Email for Raising complaints and requests. However, over the last year, I've significantly intensified my efforts by hiring a prep center, resulting in a consistent monthly sales from $10k to $20k. Has anyone ever received this type of complaint? I’m given two options: either acknowledge or appeal with evidence. Go to Your Orders. Submit the complaint form and make a note of the complaint reference number. Like a previous poster said, it’s a seller trying to game the Amazon review system. Now it's 30 days. Complaint Type ASIN Title Additional Information Safety Concern B01NCQIWG4 Kinghoff Whistling Kettle 3L Stovetop All Cooking Sources Induction KH-1066 White Every safety complaint looked fabricated, thankfully we have excellent QC and documentation. I received the generic response from them to provide more information. Both have been well outside the return window. I’ve completed a successful bin check and submitted the case id and an appeal letter taking ownership etc, yet I’m still getting my appeals rejected even after 5 appeals using different methods. I have been selling this specific SKU with hundreds of orders with no issues and all of a sudden I get this email from Amazon: "Greetings from Amazon. " I have sold over 2000 units and not one has come back as inauthentic. One of my products is in the receiving stage and I actually made my first 2 sales with the product. UPDATE: I appealed the complaint to Amazon, telling them that I found no reference to safety in my seller feedback, product reviews or returns. Kinda legit. So Amazon has decided to hold my money hostage on a fairly high dollar item. There are signs in our building that instruct package carriers to use the lockers or to delivery to the leasing office, do not leave unattended packages. The difficulty is, our supplier also purchases through another distributor, as the official company do not sell to customers directly. [Urgent] Mar 19, 2025 · Amazon is suing the Consumer Product Safety Commission (CPSC) over an order it issued to the company related to recalling third-party sellers’ items. So I got the complaint because it must have come up in a list of products on Amazon from that brand but not in the listing anywhere else. If anyone has any addresses either physical or email that youve used in the past, i would appreciate it. (Sometimes our supplier does Dear Sir, Based on your complaint and on investigation with the independent third-party seller, we find that the correct and complete product ordered by you was delivered to you as on 29 June 2023 in intact condition. A community for DSP van drivers of Amazon. Hi guys, Got an ASIN suspended today for a product safety concern. #2 Even if you already sent the item (mine was an $1100 item) back to them, they indicated in the email they do send I used to get great service from reps. Id like to contact someone or some department higher up an s im eating 200 bucks now for no reason other than amazon doesnt want to hold sellers up to being responsible. BBB helps resolve disputes with the services or products a business provides. You may also be wondering: Amazon complaints. Dear Reddit community — We know it is important to clarify, so we wanted to share with you the most precise details. Recently, a customer complained that a knife they purchased was fake. My listing is still in my inventory (1 hour after email) - Does this mean my entire listing is being deleted? We would like to show you a description here but the site won’t allow us. I also have a product safety complaint from another console a few months (that is why I will now stop selling used console on Amazon) Here is the email I received: We have removed your listing because of a buyer complaint about the authenticity of an item they received from you. You can check the status of your complaint using the reference number. This “new” policy is exploiting Amazon customers. . Find information about product safety, recalls, warranties, and legal notices on Amazon's customer help page. From impressed to frustrated from Amazon's service. com. For certain product categories it's completely untrustworthy. Here is the email from… The brand's company actually manufactures the product for my distributor (exclusively) and basically private labels it for them. -- Created at 01/10/2022, 76 Replies - Dost and Dimes -- India's Fastest growing Online Shopping Community to find Hottest deals, Coupon codes and Freebies. To submit an appeal: Compile all evidence (for example: receipts, proofing documents, tracking details) for your appeal. In general it seems like amazon isn't always the cheapest option anymore, and they certainly don't have even remotely useful customer service. I was told I would be connected to a manager, by the supervisor, and it doesn Amazon will never e-mail or call you to disclose or verify your Amazon password, credit card or bank-account number, or any other personal information. Mar 3, 2020 · How do I speak to someone higher up in Customer Service? I have had the recent misfortune of customer service reps having limited knowledge, or giving me false information. etc. That recall spurred an investigation Dec 19, 2022 · Here is everything you need to know about customer complaints on Amazon in India. Sep 22, 2025 · View complaints of Amazon. So I have been selling an Amazon product via FBA for some time now. How do I send this information? If you would like the listing to be reinstated, please email your plan of action including the above to safety-policy@amazon. One was a foot product that we had used maybe a quarter of. (If you Google for one, you'll most certainly be contacting scammers. Sep 10, 2025 · Learn how to write a professional complaint letter to Amazon with a free sample and practical tips for refunds, replacements, and issue resolution. co. Flipkart will typically respond to your complaint within 2-3 business days. uk. Please let me know if you have solved this issue somehow or escalated it. 10 The parties had stipulated that the products identified in the CPSC’s administrative complaint presented a substantial product hazard based on evidence produced by Complaint Counsel for the first time during the CPSC proceedings, despite Amazon’s repeated pre-adjudication requests for test results. If you find yourself facing such challenges, knowing the proper steps to resolve your issue efficiently can make a significant difference. Our Recalls team monitors for, identifies, and executes recalls and safety alerts related to products sold or previously sold on Amazon. To provide context: I've been engaged in Amazon sales for the past two years, primarily leveraging online arbitrage. Locate the order. Thank you for speaking with us about your Amazon selling account. ) Amazon is contacted via the readily-available links on their website: CPSC works to save lives and keep families safe by reducing the unreasonable risk of injuries associated with consumer products and fulfilling its vision to be the recognized global leader in consumer product safety. 📝 Withings issued a voluntary recall on ScanWatch for a very limited number of US units, jointly done with the FDA. As I ordered many things, I discarded the Amazon packaging, but kept the wrong item in its original packaging without opening it. Ok so amazon is not understanding that, just get a recording of amazon executive tell them each and every thing mentioning order id, amount paid and file the complaint in consumer forum. Join our Discord: https://discord. On Christmas, I get an email informing me that my listing was removed due to “safety reasons”. Report instances of these predatory practices that hurt consumers. Filing complaints If you have a question or complaint about your Amazon Payments account, contact us at this address or phone number: Amazon Payments, Inc. Currently i have 3 IP complaints 1 product Authenticity 11 product safety customer customer complaints Everything was bought from trusted and huge retailers so there is no issue of products being not authentic or anything. Apr 29, 2021 · The best course of action is to reach out to us directly using this link. Amazon has received complaints from buyers regarding the condition or description of the items listed at the end of this email. PO Box 81226 Seattle, WA 98108 Phone: 866-216-1075 Do not send payments or return items to this address. Nov 11, 2019 · When accessing your Account Health dashboard, you will be able to appeal by locating the specific complaint and clicking on the “Appeal” button. It was returned 30 days to an actual amazon warehouse. Two months ago my employee who's only job is to protect our listings against chinese scammers did his normal thing, test buy, the product was inferior, and submitted a C/D letter to the seller via the "contact us" form, and also submitted a complaint to Amazon using the same form letter we have used for years. We would like to show you a description here but the site won’t allow us. Lately been terrible service and no more e-mail option so I have to endure terrible service in real time. Nov 11, 2019 · Appealing “Used Sold As New” Customer Product Condition Complaints This week I received my first ever “Used Sold As New” pre-suspension complaint notice, asking me to submit a Plan of Action and all the requested information within 10days, otherwise my account might get deactivated. sxhxnq efbwr yqmb efwqe nxymctl zsmjsma oyigl nkqzkyj joic irgc ect qaiar jvfq fmvy pipk